1. Check the battery level and put your Mooyee on charge for 2 hours to be safe. If your Mooyee battery is under 10% it won't work. Once completed check again.
if that doesn't work...
2. Use a pin to poke into the reset button and check again. For M1 it is a small hole under one of the pads. For M2 there is a whole in both sides.
if that doesn't work...
3. Follow the 'how to connect' instructions above, if that doesn't work...
4. Please contact us so one of our friendly staff can assist you.